| Package | Description |
|---|---|
| software.amazon.awssdk.services.connect.model |
| Modifier and Type | Method and Description |
|---|---|
Channel |
RoutingProfileQueueConfigSummary.channel()
The channels this queue supports.
|
Channel |
MediaConcurrency.channel()
The channels that agents can handle in the Contact Control Panel (CCP).
|
Channel |
AgentContactReference.channel()
The channel of the contact.
|
Channel |
RoutingProfileQueueReference.channel()
The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.
|
Channel |
Dimensions.channel()
The channel used for grouping and filters.
|
Channel |
Contact.channel()
How the contact reached your contact center.
|
static Channel |
Channel.fromValue(String value)
Use this in place of valueOf to convert the raw string returned by the service into the enum value.
|
static Channel |
Channel.valueOf(String name)
Returns the enum constant of this type with the specified name.
|
static Channel[] |
Channel.values()
Returns an array containing the constants of this enum type, in
the order they are declared.
|
| Modifier and Type | Method and Description |
|---|---|
Map<Channel,Integer> |
UserData.activeSlotsByChannel()
A map of active slots by channel.
|
Map<Channel,Integer> |
UserData.availableSlotsByChannel()
A map of available slots by channel.
|
List<Channel> |
Filters.channels()
The channel to use to filter the metrics.
|
static Set<Channel> |
Channel.knownValues()
|
Map<Channel,Integer> |
UserData.maxSlotsByChannel()
A map of maximum slots by channel.
|
| Modifier and Type | Method and Description |
|---|---|
RoutingProfileQueueConfigSummary.Builder |
RoutingProfileQueueConfigSummary.Builder.channel(Channel channel)
The channels this queue supports.
|
MediaConcurrency.Builder |
MediaConcurrency.Builder.channel(Channel channel)
The channels that agents can handle in the Contact Control Panel (CCP).
|
AgentContactReference.Builder |
AgentContactReference.Builder.channel(Channel channel)
The channel of the contact.
|
RoutingProfileQueueReference.Builder |
RoutingProfileQueueReference.Builder.channel(Channel channel)
The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.
|
Dimensions.Builder |
Dimensions.Builder.channel(Channel channel)
The channel used for grouping and filters.
|
Contact.Builder |
Contact.Builder.channel(Channel channel)
How the contact reached your contact center.
|
Filters.Builder |
Filters.Builder.channels(Channel... channels)
The channel to use to filter the metrics.
|
| Modifier and Type | Method and Description |
|---|---|
UserData.Builder |
UserData.Builder.activeSlotsByChannel(Map<Channel,Integer> activeSlotsByChannel)
A map of active slots by channel.
|
UserData.Builder |
UserData.Builder.availableSlotsByChannel(Map<Channel,Integer> availableSlotsByChannel)
A map of available slots by channel.
|
Filters.Builder |
Filters.Builder.channels(Collection<Channel> channels)
The channel to use to filter the metrics.
|
UserData.Builder |
UserData.Builder.maxSlotsByChannel(Map<Channel,Integer> maxSlotsByChannel)
A map of maximum slots by channel.
|
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