Package software.amazon.awssdk.services.connect.model

Class MediaConcurrency

java.lang.Object

software.amazon.awssdk.services.connect.model.MediaConcurrency

All Implemented Interfaces:

Serializable, SdkPojo, ToCopyableBuilder<MediaConcurrency.Builder,MediaConcurrency>

@Generated("software.amazon.awssdk:codegen")
public final class MediaConcurrency
extends Object
implements SdkPojo, Serializable, ToCopyableBuilder<MediaConcurrency.Builder,MediaConcurrency>

Contains information about which channels are supported, and how many contacts an agent can have on a channel simultaneously.

See Also:

Serialized Form

Nested Class Summary

Nested Classes

Modifier and Type	Class	Description
static interface	MediaConcurrency.Builder

Method Summary

Modifier and Type	Method	Description
static MediaConcurrency.Builder	builder()
Channel	channel()	The channels that agents can handle in the Contact Control Panel (CCP).
String	channelAsString()	The channels that agents can handle in the Contact Control Panel (CCP).
Integer	concurrency()	The number of contacts an agent can have on a channel simultaneously.
CrossChannelBehavior	crossChannelBehavior()	Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile.
boolean	equals(Object obj)
boolean	equalsBySdkFields(Object obj)
<T> Optional<T>	getValueForField(String fieldName, Class<T> clazz)
int	hashCode()
List<SdkField<?>>	sdkFields()
static Class<? extends MediaConcurrency.Builder>	serializableBuilderClass()
MediaConcurrency.Builder	toBuilder()
String	toString()	Returns a string representation of this object.

Methods inherited from class java.lang.Object

clone, finalize, getClass, notify, notifyAll, wait, wait, wait

Methods inherited from interface software.amazon.awssdk.utils.builder.ToCopyableBuilder

copy

Method Detail

channel

public final Channel channel()

The channels that agents can handle in the Contact Control Panel (CCP).

If the service returns an enum value that is not available in the current SDK version, channel will return Channel.UNKNOWN_TO_SDK_VERSION. The raw value returned by the service is available from channelAsString().

Returns:

The channels that agents can handle in the Contact Control Panel (CCP).

See Also:

Channel

channelAsString

public final String channelAsString()

The channels that agents can handle in the Contact Control Panel (CCP).

If the service returns an enum value that is not available in the current SDK version, channel will return Channel.UNKNOWN_TO_SDK_VERSION. The raw value returned by the service is available from channelAsString().

Returns:

The channels that agents can handle in the Contact Control Panel (CCP).

See Also:

Channel

concurrency

public final Integer concurrency()

The number of contacts an agent can have on a channel simultaneously.

Valid Range for VOICE: Minimum value of 1. Maximum value of 1.

Valid Range for CHAT: Minimum value of 1. Maximum value of 10.

Valid Range for TASK: Minimum value of 1. Maximum value of 10.

Returns:

The number of contacts an agent can have on a channel simultaneously.

Valid Range for VOICE: Minimum value of 1. Maximum value of 1.

Valid Range for CHAT: Minimum value of 1. Maximum value of 10.

Valid Range for TASK: Minimum value of 1. Maximum value of 10.

crossChannelBehavior

public final CrossChannelBehavior crossChannelBehavior()

Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile. For example, this allows you to offer an agent a different contact from another channel when they are currently working with a contact from a Voice channel.

Returns:

Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile. For example, this allows you to offer an agent a different contact from another channel when they are currently working with a contact from a Voice channel.

toBuilder

public MediaConcurrency.Builder toBuilder()

Specified by:

toBuilder in interface ToCopyableBuilder<MediaConcurrency.Builder,MediaConcurrency>

builder

public static MediaConcurrency.Builder builder()

serializableBuilderClass

public static Class<? extends MediaConcurrency.Builder> serializableBuilderClass()

hashCode

public final int hashCode()

Overrides:

hashCode in class Object

equals

public final boolean equals(Object obj)

Overrides:

equals in class Object

equalsBySdkFields

public final boolean equalsBySdkFields(Object obj)

Specified by:

equalsBySdkFields in interface SdkPojo

toString

public final String toString()

Returns a string representation of this object. This is useful for testing and debugging. Sensitive data will be redacted from this string using a placeholder value.

Overrides:

toString in class Object

getValueForField

public final <T> Optional<T> getValueForField(String fieldName,
                                              Class<T> clazz)

sdkFields

public final List<SdkField<?>> sdkFields()

Specified by:

sdkFields in interface SdkPojo